Let's face it, a break-fix service provider profits when your IT systems are down - even though you are paying him to maintain your network. A managed services contract gives you a fixed monthly fee that never fluctuates no matter how many service calls or problems. We can only profit when our customers do not face IT disasters. Out of necessity, we must go that extra mile to proactively manage, secure, and improve your network to keep IT disasters at bay

Advantages of Managed Services

Preventative Maintenance
You wouldn’t drive your car without changing the oil. You wouldn’t play an instrument without tuning it. Why would you invest in Information Technology systems without protecting your investment with proper management and maintenance? A majority of IT outages can be prevented with proper management. Many small businesses do not have the in-house expertise or time to properly care for their systems. It can be difficult and expensive to pay a service provider by the hour to maintain your systems when you’re not having a problem. A SOTA Managed Services contract gives you the ongoing maintenance you need to maximize your IT investment.

Proactive Response
With our State-of-the-Art remote monitoring and management system, our technicians are alerted to problems within your network—often before you know about them. Most problems can be corrected remotely, and we’ll send a technician on-site for the ones that can’t.

Guaranteed SLA
A guaranteed service level agreement is a key to our Managed Services contracts. Have you ever called your service provider and found that they were swamped and couldn’t make it to your site for days? The service level agreement can be customized to meet your business needs. We guarantee our response times so you never have to wonder how long it will take us to respond.

Team of IT Experts
No IT guy, no matter how good he is, has experience with everything. With a SOTA Managed Services contract, you gain access to a team of IT experts. Experience is important, and we have a wide range of experience to handle all of your IT needs.

Fixed Monthly Cost!
Have you ever had a major IT equipment failure that not only cost you money in downtime, but you were hit with a big bill from your service provider that you hadn’t budgeted for? Have you ever held off calling for technical help because you were afraid of the bill that could follow? With a SOTA Managed Services contract, you pay a flat monthly fee, and you get all the help you need. No more surprise bills and no more putting off important system maintenance.